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Understanding Voices,
Shaping Futures

For over 25 years, In-house Research Ltd has empowered housebuilders and social housing providers with research that makes a difference. Specialising in customer satisfaction tracking, tenant satisfaction measures, and transactional research— we help to measure success, identify opportunities, and take meaningful action. Trusted by over 70% of the UK’s largest housebuilders and 5 of the 10 largest social housing landlords, we turn insights into better outcomes.

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BESPOKE

Survey methods to suit you!

Every research project is unique, and all the work we do at In-house is bespoke to your exacting requirements.  We specialise in "voice of the customer" CATI telephone surveys, but can also carry out surveys via email, text, website pop-ups, apps and face-to-face.

TRUSTED BY INDUSTRY LEADERS

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“In-house Research is the perfect partner for all our customer insight needs. Their expertise, combined with their technological capabilities and real-time reporting, have been invaluable.”

Demelza Campbell, Head of Customer Experience | PLACES FOR PEOPLE

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Services

WHAT WE DO BEST

Our Research Services

In-house Research core services are broken down in to four areas:

Customer Experience Surveys

With an industry-leading average response rate of 70% through our CATI telephone and multi-modal surveys, you can truly trust the story that your data tells.

Employee Engagement

Employee surveys should not just be about stats and figures.  We provide our clients with actions and recommendations; most of which you will find your employees are more than happy to tell you!

Tenant Satisfaction Measures

Our ready-to-go Tenant Satisfaction Measures (TSMs) survey will not only ensure you meet the new Social Housing regulations but provide you with in-depth insight into the data provided

Customer Focused Workshops

Our Client Liaison team will work with you to help you and your business understand what customers are telling you.  Through presentations and workshops, we can provide you with realistic action plans to maximise impact and improvement.

LATEST NEWS

Headlines & Updates

WHAT NEXT?

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